Client Management
CMC Tabs Advantage
Regular maintenance tasks or the standard procedures must be described and defined to build checklists based on them and to control compliance with this standard. The SAPSolution-Manager can also support this as a tool of SAP e.g. through the Guided Procedures. In this context, it is also necessary to document the functionality of an underlying application and thereby determine what testing and monitoring activities are necessary. This is a reconciliation process between the SAP basis, other IT departments and, if necessary, the business areas concerned. The defined standard and the system's IST situation must be fully documented and regularly checked for compliance. This can be done through automated monitoring, validation using tools such as SAP-LVM (Landscape Virtualisation Management) or SAP Solution Manager, as well as manual checklists. Only the regular review of the standards guarantees their compliance. It can also support the regular use of SAP services such as Go-live Checks or Early Watch. Examples of how to standardise procedures are listed here: ・ Naming of system instances and logical hosts, or at least one central registry in a directory service, or LVM or SAP customer portal ・ Centrally starting and stopping systems, such as via the LVM ・ Categorising SAP instances by T-shirt size to define profile standards and cost them.
The marketing mix model is suitable for creating a marketing concept. This is usually divided into four pillars - the four Ps. These are Product, Price, Place and Promotion. In the case of services, this is often accompanied by the aspect of personnel policy. Although the marketing mix model is aimed at the external distribution of products and services, aspects of it can also be applied to an internal marketing of the SAP basis. For the design of the respective areas of the marketing mix, it is recommended to use a guide to develop a marketing concept. STEP 1: DEFINITION OF PERFORMANCE This step deals with the description of the services to be offered. Similarly, this step provides a categorisation of the type of service. These include, for example, the levels of secondary or primary service. With respect to the SAP basis, this step is concerned with product portfolio analysis and the creation of IT products and a product catalogue. STEP 2: OWN RESOURCES Subsequently, a determination of one's resources takes place. That is, it identifies the resources that are available and that can be used and the resources that need to be developed. Resources are people, objects, systems, knowledge, and funds. For the SAP basis, this step is an inventory. STEP 3: DETERMINATION OF THE OBJECTIVES The mission and vision of service providers will be determined in the framework of the setting of the objectives. It also sets measurable targets for the next three years.
INSERT SAP basis KNOWLEDGE
A clearly structured and secure authorization management is very important to avoid errors and prevent access by unauthorized persons. These services are part of our authorization management:
Use "Shortcut for SAP Systems" to accomplish many tasks in the SAP basis more easily and quickly.
SAP Basis refers to the administration of SAP system that includes activities like installation and configuration, load balancing, and performance of SAP applications running on Java stack and SAP ABAP. This includes the maintenance of different services related to database, operating system, application and web servers in SAP system landscape and stopping and starting the system. Here you can find some useful information about SAP Basis: "www.sap-corner.de".
Be able to start, stop, reconfigure, backup, and troubleshoot an SAP HANA 2.0 database SPS04.