Interface monitoring and support
What are the different areas when working with SAP systems?
The marketing mix model is suitable for creating a marketing concept. This is usually divided into four pillars - the four Ps. These are Product, Price, Place and Promotion. In the case of services, this is often accompanied by the aspect of personnel policy. Although the marketing mix model is aimed at the external distribution of products and services, aspects of it can also be applied to an internal marketing of the SAP basis. For the design of the respective areas of the marketing mix, it is recommended to use a guide to develop a marketing concept. STEP 1: DEFINITION OF PERFORMANCE This step deals with the description of the services to be offered. Similarly, this step provides a categorisation of the type of service. These include, for example, the levels of secondary or primary service. With respect to the SAP basis, this step is concerned with product portfolio analysis and the creation of IT products and a product catalogue. STEP 2: OWN RESOURCES Subsequently, a determination of one's resources takes place. That is, it identifies the resources that are available and that can be used and the resources that need to be developed. Resources are people, objects, systems, knowledge, and funds. For the SAP basis, this step is an inventory. STEP 3: DETERMINATION OF THE OBJECTIVES The mission and vision of service providers will be determined in the framework of the setting of the objectives. It also sets measurable targets for the next three years.
By establishing a new role concept and building new roles, the SAP basis has the skills necessary to support new tasks and topics as well as to operate new technology and service forms. The relevant roles are listed below.
EXPERT TEAM LEAD (ETL)
In the past, when we deployed SAP environments, we first had to work out a detailed sizing and architecture and pass it on to the procurement team, which then ordered the systems and installed them in the data center. From there, it went on to the network team, the storage team, the operating system team, and the database team. So it was not uncommon for three to six months to pass between the architecture design and the installation of a new SAP system.
For administrators, a useful product - "Shortcut for SAP Systems" - is available in the SAP basis area.
If you want to get more information about SAP basis, visit the website "www.sap-corner.de".
In every company with several SAP systems, there is a person responsible for the complete SAP Basis topics, usually there is even a separate department for this.