Advisory services
Holistic, tailor-made accompaniment across solutions and lifecycle phases
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
Achieving your business goals is our priority. Our flexible on-site and remote support provides you with competent development, methodology, centralised planning and resources for the areas where you need them most, using best-practice ITIL processes.
All SAP solution landscape and deployment scenarios
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
You will also receive detailed information about the message task in SAP Solution Manager and a description of the message task outside of our business hours.