Basis for effective management and operation of your SAP solution and the maximum benefits
SAP AMS benefits
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
Prioritise critical areas and roadmap for next steps
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
The result was a significant relief for the Schmersal IT team in day-to-day business.