Comprehensive Hybrid Operation
SAP Essential Business Services
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
We provide a proactive approach to problem solving because we are more likely to help you avoid problems than to fix them. For this reason we carry out regular health checks of your system. We proactively monitor and optimise your IT performance. In close collaboration with your internal IT staff, our support experts can identify potential IT issues and help solve them before they become business issues.
SAP Support Portal
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
From the Deploy phase onwards, we integrate our AMS Service Agents into the project work and documentation to optimise the transfer of know-how.