Definition SAP AMS
Proactive Success Critical Support
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
COMMERCIAL & NEGOTIATION SUPPORT
Choose the offer that best meets your requirements. With all Success Experience offers, you get the preparation, guidance and guidance you need to quickly use SAP solutions productively and be successful in the long term.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
The focus of SAP AMS is that all SAP users can work as efficiently as possible.