External SAP support and comprehensive service to relieve your IT
Get an extended experience: Achieving goals through targeted guidance, enhanced support and a personalised success plan, maximising the value from your investment thanks to the help of experts
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
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For training in the rollout phase, the above documents and records proved very helpful. The tool has supported our SAP instructors in user training. The automatic documentation in Word serves as a training manual. Recorded processes are particularly useful for SAP transactions, because no one can remember all the transaction steps of a main process. All areas of work are directly accessible via a table of contents. To answer questions from SAP users not only orally but also in the form of screen recordings, key users and support staff can quickly "film" and publish the processes in question. The user can view both his input and the results in the Personal Navigator. This means that the errors are almost completely eliminated. There are also other offers on the market, but this tool has proven itself in practical use.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
We offer help with SAP Base Support and Hosting questions and create a customised concept for your HCM functionality and SAP HCM application.