Finding ideas and modelling the digital business
Accelerate creation of the implementation plan for your transformation project
We operate globally, the quality of our services is world class. This is confirmed by numerous references from all over the world. We will gladly present them to you on request.
The experts have developed a proactive tool to monitor SAP system performance. The solution checks over 200 key figures and reports immediately when one of them is exceeded - allowing the team to resolve the issue immediately and avoid a costly failure.
First Level Support
Every user is sitting in front of their SAP user interface, has to enter data here, and if there is a failure, there are delays - in ordering, processing an order, creating delivery notes, etc. This can be very quickly business damaging. You can't get anywhere because data can't be entered. SAP users do not necessarily know why something is not working. From the perspective of the user, it is a surface with which one works daily. If it no longer works, the support must be contacted. In this case, you leave the SAP world to describe the problem in some way in another system. It would of course be much more elegant and helpful if you had a help button in the SAP application that automatically creates a ticket. Each ticket created in this way is automatically enriched with runtime information and screenshots, so that the supporters can start editing directly. Unfortunately, it is often the case that the user does not know what transaction, etc. he is in. And that alone often causes confusion and back and forth.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
If you have any technical support queries about our software, please contact us.