Flexible and individual support models
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The technical quality manager controls the IT aspects of your project, focusing on system reliability, security, scalability, data integrity and high performance. With the support of SAP Mission Control Centre, it secures your project, ensures uptime and a smooth start-up.
Companies in any industry, where SAP solutions have been installed for more than 2 years, can face the low level of customer satisfaction: Problems are solved slowly, user relationships, configurations are not strictly required, no understanding of how VAT is formed in the chain of business processes. We offer SAP system support according to ITIL, which is orientated to the customer's business requirements and reduces the number of critical malfunctions. This approach makes the interrelationship between users, supported elements and incidents more user-friendly and clear.
Optimise your SAP environment today
In short, the great advantage for our customers lies in answering the question directly and very quickly - with all the queries that are necessary and thereby avoiding the often necessary "ticket ping-pong" - directly in the dialogue with the SAP experts. Feedback from our customers using our live support channels is very positive. The fact that we also receive recognition and awards from the external side certainly helps the announcement.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Find out how more than 22,000 talented people in the organisation Cloud Success Services are committed to helping every customer succeed on their way to the cloud.