Get to know Cloud Success Services
Guaranteed response and problem resolution time
We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
Increase end-user satisfaction
We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner. It is available for regular voting by telephone, over the Internet and also on site.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Certified IT specialists offer you industry-independent services and support for SAP solutions as well as SAP optimisations from FIS.