Hosting Support Services
corporate architect
This solution will greatly simplify the management of your SAP and non-SAP applications. It provides you with the processes, tools and services you need to support your IT landscape today and in the future.
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
Reduce downtime and provide stability
The reports filed outside of our business hours will not be processed until the next working day. The SAP processes the "Very High" priority messages immediately. In order to ensure that you as a customer are always well informed about how a message can be submitted outside of business hours, our answering machine with the relevant information is available to you. In the Customer Guide, you will learn how to proceed in the event of a system shutdown, for example, to submit the message to SAP for immediate processing. You will also receive detailed information about the message task in SAP Solution Manager and a description of the message task outside of our business hours.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
Our AMS expertise is not only in the SAP environment.