Innovation and added value
Analysis Solutions and Data Management
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
As one of the few companies in the world, we have been awarded the title in the field of SAP Cloud Application Services - Strategic Supplier. It is an award for companies that offer their customers the highest level of Application Management Support (AMS).
SAP HCM and SAP SuccessFactors
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
To realise your smart business, we have developed fully integrated SAP solutions to automate, network and visualise processes in "real time" - step by step or at a stroke.