Innovation services and solutions
Proactive monitoring and notification
To ensure smooth business operations, our support team can help you find and fix solutions. We ensure that you can continue working without long downtime. The recording and processing of the reports within the business hours (08:00-18:00, Mo-Fr) is carried out by our help desk.
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
1st Level Support
As a long-standing SAP partner, our SAP consultants offer support through holistic IT and SAP process competence for all business areas and competent licence consulting from a single source - individually adapted to the requirements of your company. We also support your company in the areas of SAP Base, HCM and Cloud. We offer help with SAP Base Support and Hosting questions and create a customised concept for your HCM functionality and SAP HCM application. As a "SAP Cloud Focus Partner", we are happy to take over Application Management Services for both your Public Cloud and your Private Cloud.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
A focus area "Service & Support" is included as part of the classic CCC topics with the working group.