Knowledge of how to integrate your current landscape with SAP Business Technology Platform
SAP AMS
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
Our work is aimed at improving the business of our customers. Our task does not end with the implementation of the IT solution. We support customers all over the world with the operation, maintenance and administration of the solution.
SAP Standard Support or Enterprise Support?!
"As more companies combine on-premise systems and cloud programmes in hybrid IT environments, controlling and coordinating support for different solutions can significantly increase the complexity of IT operations," said Elaina Stergiades of IDC. "IT organisations are therefore looking for support providers that are able to simplify and unify access to support services." With the SAP ONE Support programme focusing on comprehensive support, SAP users can integrate cloud technologies and reduce the complexity of day-to-day operations. For more details on the SAP ONE Support support programme, see SAP of 3. Announce by 5 June at SAPPHIRE NOW in Orlando, Florida.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
As the leading IT house and number one in the German-speaking SAP market, we stand for comprehensive digitalisation in the middle class.