Landscape strategy and architecture
Whether after a successful joint project or as a new customer, we support you!
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
Development of value added and value assessment
"By continuing to expand the support programme through SAP ONE Support, we can reduce complexity and provide the flexibility and simplicity of SAP Cloud that is tailored to the individual needs of our customers," explains Gerhard Oswald, member of the Board of Management of SAP AG and Head of the Scale, Quality & Support Executive Board. "It will now be easier for our customers to combine applications and services in the public cloud with managed services in the private cloud and on-premise technology on demand." SAP ONE Support provides a single point of access regardless of deployment method or SAP solution, and enables seamless support across all business process scenarios. A unified communication channel for the entire solution landscape will simplify customer communication with SAP. This includes the "Call 1 SAP" freephone number, which will be available in the second quarter of 2014.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
As mentioned above, there are clear overlaps in SAP Support and SAP Application Management Services, and even after this post you may have unresolved questions.