SAP Base Services
Consistency of technical architecture with SAP security products and solutions
The IBA Group employees certified by the Vendor ensure SAP support according to ITIL: They will identify customer requirements, build service portfolio, implement processes and functions that are important to companies (software service knowledge and configuration management, etc.), create responsibility mask (RACI), train users and ensure software service and infrastructure support. Our SLA offers multiple levels of support for systems and business applications.
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
Professional customer service for your SAP applications
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.