SAP ENTERPRISE SUPPORT
Monitoring 24/7
The team responsible for the maintenance and management of SAP systems consists of more than 90 people and even accounts for 1/3 of Hicron's total workforce. Our consultants are always available - a dedicated team works on your system and has all the necessary skills and knowledge of the SAP modules your company uses.
When the implementation project is successfully completed, your SAP systems begin operating. Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required. We tailor our support offer to the individual needs of your company and IT department. Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments. In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.
Realisable value creation plan
SAP Business ByDesign is explicitly targeted at medium-sized enterprises. As a complete ERP solution, the system includes large parts of process optimisation. It is often difficult to keep track of them, especially at the beginning. Therefore, we are available as SAP partners for any questions and requirements.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
In addition, the efficient and cost-effective implementation of audited and approved RfCs with minimal risk to the production environment (change management) is implemented.