SAP Roadmaps
Definition SAP AMS
Users who want to use SAP solutions in the cloud and SAP's HANA Cloud in addition to on-premise solutions will now receive a new offer from Walldorf. This should also reduce the complexity of support for users at the same cost.
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
3rd Level Support
As part of the VAR (Value Added Reseller) Support Model, we process the support messages created by the end user. Our helpdesk, as the main provider of software support, receives your message, performs an initial root cause analysis of the support case, and passes the message to SAP® if necessary.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.