SAP's new, simplified service and support portfolio is specifically designed for the cloud
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Become an expert in SAP solutions. To do this, you will get access to the documentation for all SAP products and corresponding learning paths, our Learning Journey guides.
SAP AMS or SAP Support? What are the differences? Are there any at all? What support does my company need? We want to clarify, because the differences and added values of these SAP services often cause confusion among SAP users. Even if you do detailed Google searches - SAP partners and SAP itself do not entirely agree on how the SAP Application Management Services and SAP Support differ.
End-User Support
With SAP ONE Support, SAP introduces a new support programme that covers all products and solutions. With SAP ONE Support, the provider provides a central access point independent of technology, deployment method or SAP solution. Thus, all business process scenarios can be covered by a unified support. According to SAP, this includes support for business-critical processes.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
As a complete ERP solution, the system includes large parts of process optimisation.