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Salt Solutions relieved at SAP AMS
The second level of our customer service process supports the first level in more complicated cases. Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached. If during troubleshooting it is determined that the help of the software house SAP is needed, the contrimo employee increases the priority and the request reaches (in consultation with the customer) our 3rd level support.
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
Guaranteed service levels for your operational security
Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
We guarantee transparency in cooperation by means of regular reporting.