The concept of SAP MaxAttention
Learn how to develop fast, flexible, and advanced cloud applications
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
Especially with ITSM, a lot of emphasis is placed on non-disruptive, uncomplicated processes. ITSM processes live on automation and speed. However, they are often hindered and ineffective in these properties by the presence of an SAP parallel universe. But this is also different: SAP and ITSM can co-exist smoothly through SAP-ITSM integration and intelligent automation. In order to achieve this, one does not have to throw everything established overboard and introduce an all-encompassing ITSM tool, but simply integrate intelligent apps into the existing one.
Did we arouse your interest in support on demand?
SAP support partners must meet the current standards for a Partner Centre of Expertise. FIS undergoes regular audits for this certification. All services offered as well as the entire service and support organisation are technically and organisationally orientated to the high quality standards. For you as a customer, this means trust in a competent partner who accompanies you reliably and with a lot of knowledge and experience - from complex implementation projects to process optimisation to support.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
Our overall goal is to reduce the running costs and efficiency of your SAP landscape.