Which support level suits you?
A coordinating, unified management team for all SAP services
In the event of a very high-priority malfunction (e.g. system shutdown of the SAP system) and inaccessibility of the support or SAP Solution Manager Portal of Deutsche Telekom, SAP Support is directly accessible via the SAP Local Support Centre (24/7). With the reason that Deutsche Telekom is currently not available as a partner for a problem notification, you can open your message directly to SAP. SAP Support will contact you or Telekom immediately with your escalation contact.
As a long-standing SAP partner, our SAP consultants offer support through holistic IT and SAP process competence for all business areas and competent licence consulting from a single source - individually adapted to the requirements of your company. We also support your company in the areas of SAP Base, HCM and Cloud. We offer help with SAP Base Support and Hosting questions and create a customised concept for your HCM functionality and SAP HCM application. As a "SAP Cloud Focus Partner", we are happy to take over Application Management Services for both your Public Cloud and your Private Cloud.
Minimise modifications and customisation
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
Maximum time for a state-of-the-art solution, which is also available on the go and can be used to efficiently manage human resources.